We are open Monday to Friday, 9:00am - 4:00pm. The store will be closed on statutory holidays. In addition, we are closed for the holiday break from December 23, 2024 to January 1, 2025.  Online orders made during the holiday closure period will be process starting on January 2.  

We use Canada Post for shipment, offering regular parcel or XpressPost. During checkout, rates will be displayed based on the shipping address and total weight of the order. 

For orders outside of Canada, please email thecore@norquest.ca to inquire the process and a quote.

We accept VISA credit card, Mastercard and VISA Debit.

Pickup for web-orders will be available at the Edmonton or Wetaskiwin Campus, Monday to Friday. Once an order is picked and ready for pickup, you will receive an email with pickup information. 

Return/exchange policy is 14 days with receipt. Clothing must have original tags, unworn and original condition. Books with plastic must still be wrapped. All kits are final sale. 

A sponsored student is when your tuition and textbooks are paid for by a third party. For example: Advancing Futures, WCB or various Indigenous bands. Alberta Works is different from sponsored student. A student can apply for Alberta Works funding and if approved, you will receive a deposit into your bank account that include a portion for textbooks. Some students choose to wait for the funding while others will have to paid for the textbooks and materials upfront.

If you are a sponsored student, email thecore@norquest.ca with your full name student ID. Once this information is received, we will send you a unique link to order on our website along with special instructions.

We created an affliate store with Login to assist with fulfilling orders should we run out of stock of books. Login offers free shipping on orders over $100. Watch Course Materials video for an overview.   

Required textbooks are mandatory purchase as indicated by the program area as part of the course requirements. Whereas “suggested” is an optional purchase that learners can decide to purchase or not.

Our website will accept international credit cards - VISA and Mastercard. Before you make the purchase, you might need to contact your local bank to ensure your credit card can be used for an international transaction and the bank will process the payment when requested. We can assist with international shipping of physical textbooks, please email thecore@norquest.ca and provide details of the books you would like to purchase and the shipping address. We will work with you to arrange the shipment. Please note that international shipping could include customs taxes and it is your responsibility to pay for the charges.

Watch The Core website video for an overview and more information.

On the main navigation bar, under Textbooks, click on “My Course List”. You will be redirected to the NorQuest portal, enter your username and password. Once this is done, all the registered courses along with the required materials will display for you to make your purchase. Watch Course Materials video for an overview of the process.

If you are a new student and have not complete the registration process, you can still search the individual courses by clicking on Textbooks, Select Courses. You can choose the term and search based on course codes. Watch Course Materials video for an overview of the process.

The program area is not requiring students to purchase from The Core for textbooks since the instructor might provide online resources or special instruction, wait for the first day of class or review the course syllabus for additional information. 

Some courses will share the same textbook so you only need to purchase once. 

You are purchasing a digital book, not a physical textbook. Most digital book is on a rental term so review how long you will have access to the content. The benefit of digital book is cheaper than physical copy. 

Most likely the email address entered during the checkout process is invalid, therefore, the email was undeliverable. Email thecore@norquest.ca with the order number and we can resend the  instruction to redeem the access code. Watch the Digital Book video for an overview of the process.

Most likely during the redemption process, there was an error with inputting the email address. Reach out to our partner, Campus eBookstore, to explain the situation and include the correct email address and the access code. Email instruction will be resend to the correct email address. Watch the Digital Book video for an overview of the process. 

There are some digital eBooks that require a unique course key that an instructor create that will have additional learning resources and other materials for students. We do not have access to this information, reach out to your instructor for the information.